Privacy Policy
Effective Date: 31 March 2026
Last Updated: 31 March 2026
Eternal Play Office respects your privacy and is committed to protecting personal information handled through this website. This Privacy Policy explains how Eternal Play Office collects, uses, discloses, stores, and protects personal information when you visit EternalPlayOffice.com, contact us, subscribe to updates, or otherwise interact with our website and services.
By using this website, you acknowledge that you have read this Privacy Policy.
1. Who we are
This website is operated by Eternal Play Office.
Website: EternalPlayOffice.com
Email: Contact@EternalPlayOffice.com
If you have any questions about this Privacy Policy or about how your personal information is handled, you may contact us using the email address above.
2. The information we collect
We may collect personal information that you provide directly to us, together with certain technical and usage information collected automatically when you use the website.
The personal information we may collect includes your name, email address, and any other information you choose to include when contacting us, subscribing to updates, sending an enquiry, requesting support, or otherwise communicating with us.
We may also collect technical and website usage information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of access, and general interaction data generated through normal website operation, security logging, cookies, or analytics tools.
We do not seek to collect sensitive information through this website. Please do not send sensitive personal information unless it is reasonably necessary and specifically requested.
3. How we collect information
We collect information directly from you when you submit a contact form, send us an email, sign up for a newsletter or mailing list, or otherwise provide information voluntarily.
We may also collect information automatically when you use the website through technologies such as cookies, server logs, analytics tools, and similar website technologies.
4. Why we collect and use your information
We may collect, hold, use, and disclose personal information for the following purposes:
to operate, maintain, and improve the website;
to respond to enquiries, requests, or correspondence;
to provide information, updates, newsletters, or other communications you have requested;
to monitor website performance, usage, and security;
to prevent misuse, fraud, or unauthorised activity;
to comply with legal obligations; and
for any other purpose disclosed at the time of collection or otherwise permitted by law.
We will not use personal information for a purpose unrelated to the reason it was collected, unless you have consented or the use is otherwise authorised or required by law.
5. Cookies and similar technologies
This website may use cookies and similar technologies to support basic website functionality, improve user experience, understand website traffic, and maintain website security.
Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for the website to function properly, while others help us understand how visitors use the site.
You can usually control or disable cookies through your browser settings. If you choose to disable cookies, some parts of the website may not function as intended.
6. Analytics and third-party services
We may use third-party service providers to help operate the website or support our communications. These providers may include website hosting providers, website security providers, email providers, newsletter services, or analytics providers.
Where such services are used, those providers may process limited personal information on our behalf or in accordance with their own privacy practices. We take reasonable steps to use reputable providers where appropriate, but third-party services remain subject to their own terms, systems, and privacy policies.
If the website uses embedded content or links to external platforms, those third parties may also collect information according to their own privacy practices.
7. Disclosure of personal information
We may disclose personal information to service providers, contractors, or advisers where reasonably necessary for the operation of the website, the provision of services, technical support, communications, legal compliance, or business administration.
We may also disclose personal information where required or authorised by law, including where disclosure is necessary to respond to lawful requests, protect our legal rights, investigate misuse of the website, or comply with regulatory obligations.
We do not sell personal information as a business practice.
8. Overseas disclosure
Some service providers used in connection with website hosting, email delivery, analytics, cloud storage, or technical support may store or process information outside Australia.
Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure appropriate safeguards are in place, having regard to the nature of the information and the relevant circumstances.
9. Marketing communications
If you subscribe to receive updates, newsletters, or promotional communications from Eternal Play Office, we may use your contact details to send those communications.
You may opt out at any time by using the unsubscribe link included in the communication, where available, or by contacting us at Contact@EternalPlayOffice.com.
We may still send non-promotional communications where necessary to respond to an enquiry, provide requested information, or manage an existing relationship.
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure.
These steps may include secure hosting arrangements, access restrictions, password protection, system monitoring, software updates, and other technical or organisational safeguards appropriate to the nature of the information we hold.
However, no website, electronic transmission, or storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
11. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, maintain records, comply with legal obligations, resolve disputes, and protect our legitimate interests.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it for a longer period.
12. Access and correction
You may request access to the personal information we hold about you, and you may request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make such a request, please contact us at Contact@EternalPlayOffice.com. We may need to verify your identity before responding.
In some circumstances, access or correction may be refused where permitted by law, but if that occurs we will provide reasons where appropriate.
13. Privacy complaints
If you believe your privacy has been affected or you have concerns about the way we have handled your personal information, you may make a complaint by contacting us at Contact@EternalPlayOffice.com.
Please provide enough detail for us to understand and investigate the issue. We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.
14. Third-party websites
This website may contain links to third-party websites, platforms, stores, social media pages, or services. We are not responsible for the privacy practices, content, or security of those third-party sites. You should review their privacy policies before providing them with personal information.
15. Children’s privacy
This website is not directed to children, and we do not knowingly collect personal information from children through the website without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or privacy practices. Any updated version will be published on this page with a revised “Last Updated” date. OAIC guidance recommends that privacy policies be kept up to date and reflect actual information-handling practices.
17. Contact us
If you have any questions, requests, or complaints about this Privacy Policy or the handling of your personal information, please contact:
Eternal Play Office
Website: EternalPlayOffice.com
Email: Contact@EternalPlayOffice.com